Below are the requirements for the paper. It needs to be written in your own words. Interview— Submissions with insufficient length will not be accepted. This is a senior high school class for a college for extra credit. The paper will be in a narrative format– as outlined below. Purpose: The class project will be one that offers the student a viable opportunity to demonstrate management skills. Overview: Each student will present an interview with an individual who, at one point in their career has been a manager. Topic: Interview a mid- to top-level manager. Format: Between 3-6 pages long, double-spaced, 12 font and approximately 1″ margin and double spaced pages –EXCLUDING the cover page. Page one should be a summary page that provides an overview of the organization (anonymously), the manager (anonymously), and the position held. The body of the paper should ideally discuss how this person, manages other people within the four functions–planning-organizing-directing-controlling thrives or attempts to survive handles a typical day integrates a particular style of management (autocratic, democratic, etc.) deals with making ethical decisions motivates employees serves as an example of a good or bad manager leads the department communicates most often–written, e-mail, etc. Include a small piece on business ethics. The last page of your paper should offer a summary of what you learned from the interview. The paper is based off the interview protocol assignment. It is a narrative not q/a. The final paper will also be anonymous. A small business person will also work for this project This is how the structure show be like located below. Manager Interview Bogdan Hodorowicz Governors State University “Last boarding call to Las Vegas, Nevada boarding doors will be closing shortly after this announcement.” That announcement was just made by the guest service manager of a major U.S airline. The position of the guest service manager is critical for the company not just for an on-time performance but also to make sure everything is completed safely and respectfully. Performance is what makes the traveling passenger happy because they get to their destination on time. To have a safe and on-time performance, the guest service manager uses four main function to manage her company. These four main functions are planning, organizing, directing, and controlling. These four main functions provide a positive impact when it comes to managing. The manager manages everyone on the team from below and above wing operation such as the aircraft mechanics, the ticket counter agents, the boarding agents, the catering company, the cleaning company, the wheelchair company, the ramp agents and lastly the flight attendants. The airline business provides air transportation to the traveling public using aircraft to get from one destination to the next whether that is domestic or internationally. Next, we will discuss the major functions the manager uses to be a successful manager. The first function that a manager needs to be proficient at is planning. When discussing planning with the manager that I interviewed it was particularly important to plan in advance. In the daily routine as a manager you must first plan the amount of flights that are landing and taking off in the day. With this information, you must plan on how many jet bridges are available therefore you can schedule departures accordingly. For example, if you have six jet bridges you can have six flights spread out for five minutes each. With this information the manager will know how many agents will be required. When planning employees as a manager it starts with following the budget which is roughly twenty hours available per flight. Based on the available budget hours, determines how many employees work per flight/per day. For example, twenty flights a day multiplied by twenty hours give the manager four hundred hours to schedule throughout the day. At the beginnibcqng of the workday the …
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