• Introduction is needed for each question.
answer the following:
1.Communication, as a management function is the process of creating, communicating and interpreting ideas, facts, opinions and feelings about work. performance, organizational effectiveness and efficiency as well as goals attainment in organization.
i) explain what you understand from perception and communication, (ii) explain principles of perception, (iii) describe and explain non-verbal & body language influence in communication, and (iv) what you as a manager understand from applying effective listening skills in practice.
2.Decision making refers to making choices among alternative courses of action— which may also include inaction. i) Discuss the steps of decision-making, ii) describe the organizational decisions that you might need to take at operational level, and iii) what are the basic questions to assess to ensure decisions are ethical?
3.As COVID-19 is the new ‘norm’ in managing healthcare processes, (1) discuss the essential components of the managing process that you as a healthcare leader need to consider and how will you address them and (ii) how would you as manager control that scarce PPE is not misused in the clinical setting.
4.As a manager assigned to the Emergency Department (ED) you have witnessed that many children are attending ED with accidental overdose and home injuries. Use CostBenefit Analysis (CBA), and Cost-Effectiveness Analysis (CEA) tools to help make decisions as approach to educate community parents to prevent children harm in the home setting.
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